Shipping & Returns

Processing and delivery time

The standard processing times for orders are 1 to 3 business days. ( this could differ during the peak seasons.)

Delivery dates

Kindly refer to the listings for specific information as they may vary based on the type of item and location.

I will do all I can to process your orders as quickly as possible and get them shipped out. However, if it happens that your item is delayed in arriving per the delivery estimates provided on the item page or listing, bear with me since at this stage I am at the mercy of these shipping carriers and have little or no control over the situation.

But, I can assure you that your order will arrive safely at your address.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will only accept returns or refunds for damaged or faulty and wrong items. We do not accept returns for change of mind.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pearlachemomerch.com. Please note that returns will need to be sent to the following address: [Pearla Chemo Merch, 4611 E Chandler Blvd, Ste 112, Phoenix Arizona,85048]

Customers must contact us first before initiating a return. You are responsible for the RETURN SHIPPING COSTS. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@pearlachemomerch.com.

 

Cancellations

We accept order cancellations within 24 hours of placing the order. Please request cancelations within this time period. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.